Delivery & Returns

How long delivery takes

Every CAVARI piece is dispatched from an authorised European distribution warehouse. That gives you genuine stock and distributor pricing, but it does mean orders travel further than a domestic parcel.

Remote destinations, public holidays and customs inspections can extend this. We will always tell you if your order is running late rather than leave you guessing.

Why an order may arrive in several parcels

We carry more than a hundred houses, and their stock does not all sit in one building. Italian labels ship from Italy, certain houses from Sweden, eyewear from Germany, and a number of American brands from the United States.

If your order contains pieces held in different warehouses, it will arrive as separate parcels, on separate days, each with its own tracking number. This is normal and nothing has gone missing. You will receive a shipping notification for each parcel as it leaves.

Delivery costs

All shipments are tracked and require a signature on delivery. Given the value of the pieces we sell, parcels are not left unattended.

Returns

If a piece isn't right, you have 14 days from the day your order is delivered to tell us you want to return it. Once we've approved the return, the item must be posted back to us within a further 7 days.

This 14-day window is strict. It is set by the returns policy of the distributor who fulfils your order, and we cannot extend it. Please contact us as soon as you know a piece isn't right rather than waiting.

1. 1
   Contact us first. Email cavaristoreall@gmail.com with your order number and which items you're returning. Do not send anything back before we reply — unannounced returns cannot be traced to your order.
2. 2
   We send return instructions. You'll receive the correct return address and reference. Different pieces may go back to different warehouses, so use the address we give you rather than the one on the parcel.
3. 3
   Pack it as it arrived. Unworn, unwashed, with all original tags, boxes, dust bags and authenticity cards attached. Items missing tags or packaging cannot be accepted.
4. 4
   Send it tracked. Use a tracked, insured service and keep the receipt. Until it reaches the warehouse the parcel is your responsibility.
5. 5
   Refund. Once inspected and accepted, your refund goes back to the original payment method. Allow 5–10 working days for it to appear, depending on your bank.

What can't be returned

• Items worn, altered, washed or damaged after delivery
• Items returned without original tags, boxes or authenticity cards
• Pierced jewellery and earrings, for hygiene reasons
• Underwear, swimwear and hosiery where the hygiene seal is broken
• Anything where the return was requested more than 14 days after delivery

If something arrives faulty or wrong

Tell us within 48 hours of delivery and include photographs of the item and its packaging. If we've sent the wrong piece or it arrived damaged, we cover return shipping and either replace it or refund you in full. This is separate from a change-of-mind return and you are not out of pocket.

Authenticity

Every piece sold by CAVARI is sourced through authorised European distribution and is guaranteed genuine. We are an authorised reseller partner of Brands Gateway. We do not deal in replicas, seconds or unauthenticated stock, and every item ships with its original brand tags and, where the house provides one, its authenticity card.

Common questions